- NONSTOP DELIVERY CUSTOMER SERVICE INSTALL
- NONSTOP DELIVERY CUSTOMER SERVICE DRIVERS
- NONSTOP DELIVERY CUSTOMER SERVICE UPDATE
- NONSTOP DELIVERY CUSTOMER SERVICE FULL
Unfortunately due to the extended transit time, cancelled her order. Unfortunately there were extensive delays on the order as it moved from, CA to its final destination.
NonstopDelivery sincerely apologizes for the delay of this delivery. I am writing in reference to Complaint ID: that was received by NonstopDelivery on. We apologize for that inconvenience and are taking steps to ensure we have transparency with our customers when there will be delays such as what occurred with Mr.
NONSTOP DELIVERY CUSTOMER SERVICE UPDATE
Even though they did not have an update while we were working on reconsigning the freight, they absolutely should have called back as promised. We have spoken with our Customer Service team on this order, and they admitted fault in not contacting the customer. Unfortunately, in this circumstance, it did cause some delays while we made the necessary adjustments. While we understand that our contractual and service arrangements with a retailer are something communicated with the customer on a regular basis, we do have to take certain steps within our business processes when the needs of the customer differ from what we have set up with our client. The other facility that this was transferred to is able to accommodate this with two men arriving in our delivery vehicle to complete the service. The service level that one of our terminals is to provide for the retailer that this customer used to purchase their product is basic service which is a delivery to the closest dry place by the customer's home. With regards to the service level upgrade, there are different requirements that our delivery partners can meet in this area. Attached is the email sent to the business last evening. On yesterday I sent the business a counter offer of $625 the lowest estimate to resurface, refinish the scratches on the floor made on two separate occasions. The fact that one of the estimates incorrectly used a boiler plate invoice referencing water is a deflection from the facts. I've provided pictures, estimates, and a statement which cannot be refuted. The carelessness of the first driver is partly why the bookcases had to be replaced by in the first place installing the two sets incorrectly.
NONSTOP DELIVERY CUSTOMER SERVICE INSTALL
There were no mitigating procedures put in place after the first incident was reported and I had to insist the second install be done offsite to minimize further floor damage.
NONSTOP DELIVERY CUSTOMER SERVICE FULL
I believe the NonStop should accept full responsibility for the property damage caused by the two deliveries. then subsequently after finalizing the replacement of the bookcases that was improperly installed connected me to the contractor NonStop Delivery who hired the company who made the two local deliveries. I have email correspondence to as evidence and proof of the communication. was made aware of the damaged bookcases which they replaced plus the scratches to the floor on the same day for the first attempt as well as the second attempt.
NONSTOP DELIVERY CUSTOMER SERVICE DRIVERS
The delivery confirmation sheet has nothing listed for property damage caused by negligent drivers the sheet only requires notating if the delivered product was in the proper condition or not and was duly noted as such. I am rejecting this response because: the delivery drivers in fact caused damage to my hardwood floors and evidence was provided to the merchant Industries who contracted with NonStop delivery the very same day it occurred.
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